Product Help

Damaged Product

What to Do If Your Product Arrives Damaged

Receiving a damaged product can be frustrating. Here’s how to handle it:

1. Inspect Your Order 
Upon receiving your package, inspect the product immediately for any damages. Take photos of the damage for your records.

2. Report the Damage 
Contact our customer support team within 48 hours of receiving the damaged item. Provide your order number and attach the photos of the damage.

3. Return or Replacement Options 
Once your claim is verified, we will offer you the option of a replacement or a refund. Choose the option that works best for you.

4. Return Instructions 
If a return is necessary, we will provide you with a prepaid shipping label to send the damaged product back to us.

Frequently Asked Questions (FAQs)

- How long do I have to report a damaged product? 
You have 48 hours from the time of delivery to report any damages.

- Will I be charged for return shipping? 
No, we will cover the return shipping costs for damaged items.

- Can I exchange my damaged product for a different item? 
Yes, once we process your return, you can choose an alternative product.

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